You’ll need the customized music on hold message file provided by TelephoneOnHold.com. Your customized music on hold messaging from TelephoneOnHold.com will be up & running with your Fonality PBXtra Systems service in no time!
- Click on AutoAnswer –> music on hold
- Under the “Add New .mp3 ‘Song'” heading, click the ‘Browse’ button
- Locate the Telephone On Hold Customized Music on Hold file on your computer, click ‘ok’ to confirm
- Select the appropriate playlist from the drop-down
- Check the box marked ‘Local Server’ only if your computer and PBXtra are located on the same Local Area Network.
- Click ‘upload‘ – your PBXtra uploads the Telephone On Hold Customized Music on Hold File, and the page refreshes. You should now see your Telephone On Hold Customized Music on Hold File listed under the appropriate playlist
Create a New Telephone On Hold Customized Music on Hold Playlist
- Click on AutoAnswer > music on hold
- Under the ‘Create a new Playlist’ heading, type a name in the space next to Playlist Name
- Select either ‘loud’ or ‘quiet’ from the Volume drop-down. You can modify this value later if you wish.
- Select either ‘sequential’ or ‘random’ from the Song Order drop-down, Click ‘Create Playlist‘
- The page refreshes and you will see your new playlist appear near the bottom of the page. Playlists are ordered alphabetically for quick reference.
Change the Playback Order of Your Telephone On Hold Customized Music on Hold Playlist
- Click AutoAnswer -> music on hold
- Find the Telephone On Hold Customized Music on Hold Playlist you wish to modify in the list
- From the Order drop-down, select the playback type (Sequential: your Telephone On Hold Customized Music on Hold plays in order, Random: randomizes the order your Telephone On Hold Customized Music on Hold files play)
- Click Apply All Changes at the bottom of the page
Questions? Call TelephoneOnHold.com at 866-359-4653!
Prefer a video? View our Fonality instructional video..
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